Privacy policy
At Pretty Muse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.
1. Collection of Personal Data
In order to provide you with personalized product recommendations, efficient customer service, order processing, and relevant communications, we may collect certain information that you provide when visiting, registering with, or purchasing from our website.
This information may include your name, email address, account information, IP address, device information, billing and shipping address, telephone number, payment information, language preferences, and information relating to your shopping and product preferences.
At Pretty Muse, we take the protection of your personal information seriously. We use reasonable technical and organizational measures designed to help protect your information against loss, unauthorized access, misuse, alteration, or disclosure.
Where appropriate, information transmitted through our website may be protected using Secure Sockets Layer (SSL) or other industry-standard security technologies.
2. Use of Personal Data
We collect and process Personal Information that you voluntarily provide to us for purposes including:
- Creating and managing your account;
- Processing and completing your orders;
- Processing payments and preventing fraudulent transactions;
- Contacting you regarding your orders or delivery;
- Providing customer support and responding to requests or complaints;
- Processing exchanges, returns, and refunds;
- Sending service-related communications;
- Sending promotional communications when you have subscribed to receive them;
- Understanding your preferences and recommending relevant products;
- Improving, developing, and marketing our products and services;
- Analyzing website usage and customer interactions;
- Complying with applicable legal and regulatory requirements.
3. Content & Frequency of Our Communications
Automatically Triggered Emails and Notifications
We may send you transactional emails and other service-related communications when necessary to provide our services.
Examples may include:
- Order confirmation;
- Payment confirmation;
- Shipping confirmation;
- Delivery notifications;
- Changes to your order or shipping information;
- Customer service communications;
- Account-related notifications.
These communications are directly related to your interaction with Pretty Muse and may continue even if you have opted out of promotional communications.
Promotional Emails and Messages
If you subscribe to our marketing communications, we may send you promotional emails, SMS messages, or other marketing communications about:
- Special offers and promotions;
- New products and collections;
- Discounts and coupons;
- Personalized product recommendations;
- Shopping and styling information;
- Updates regarding our services.
The frequency of promotional communications may vary. You may unsubscribe from promotional communications at any time by using the unsubscribe link included in our emails or by contacting our customer service team.
How to Delete Your Account
If you would like to request deletion of your account or personal information, please contact us at support@pretty-muse.com.
4. Cookies
Cookies are small text files that are stored on your computer or mobile device and retrieved during subsequent visits to a website.
Pretty Muse may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and support website functionality.
We may also use third-party cookies and similar technologies from service providers such as analytics, advertising, and payment providers. These technologies may help us understand website traffic, measure advertising performance, and provide relevant content or advertisements.
There are generally two types of cookies: persistent cookies and session cookies.
Persistent cookies remain on your device for a specified period of time, while session cookies are temporarily stored and generally expire when you close your browser.
You can manage or delete cookies through your browser settings. You may also be able to disable certain cookies through your device or browser settings.
Please note that disabling cookies may affect certain features and functionality of our website, including:
- Website navigation;
- Website usage analytics;
- Recognition of returning users;
- Shopping cart functionality;
- Product selection and checkout;
- Personalized website experiences.
Web Beacons
We may also use web beacons, pixels, tags, or similar technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing and advertising campaigns.
5. Children's Privacy
Pretty Muse is not directed toward children under the age required by applicable law to provide consent to the processing of personal information.
We do not knowingly collect personal information from children in violation of applicable privacy laws. If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can review and, where appropriate, delete the information.
Email: support@pretty-muse.com
6. Processing of Information
By providing your personal information and using our website, you understand that your information may be processed for the purposes described in this Privacy Policy.
Processing may include collecting, recording, organizing, storing, modifying, retrieving, consulting, using, transmitting, disclosing where necessary, combining, restricting, deleting, or otherwise processing information, whether by automated or non-automated means.
7. Your Privacy Rights and Choices
Delete My Account or Personal Information
If you would like to request the deletion of your account or personal information, you may contact our customer service team at support@pretty-muse.com.
We will review your request and process it in accordance with applicable privacy laws and any legal obligations that may require us to retain certain information.
No More Promotional Emails or Messages
If you no longer wish to receive promotional communications from Pretty Muse, you may unsubscribe at any time by clicking the unsubscribe link included in our promotional emails or by contacting us at support@pretty-muse.com.
Opting out of promotional communications will not prevent us from sending important transactional or service-related communications regarding your orders or account.
8. Data Security
How We Protect Your Information
Pretty Muse uses reasonable physical, electronic, and administrative safeguards designed to protect your personal information.
Where appropriate, we use security technologies such as SSL encryption to help protect information transmitted through our website.
Access to personal information is limited to individuals and service providers who need the information for legitimate business purposes.
We take reasonable precautions to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your personal information, we cannot guarantee absolute security.
You are also responsible for maintaining the confidentiality of any account credentials associated with your Pretty Muse account.
9. Working With Third-Party Service Providers
Pretty Muse may work with third-party service providers that help us operate our website, process orders, accept payments, deliver products, provide customer support, analyze website usage, and conduct marketing activities.
Where personal information is shared with service providers, it is provided only to the extent reasonably necessary for them to perform the services they provide to us, subject to applicable legal requirements.
Delivery
To fulfill your orders, we may provide information such as your name, shipping address, email address, and telephone number to shipping carriers, logistics providers, fulfillment partners, or other service providers involved in delivering your order.
Payment
Payments may be processed by third-party payment providers. Depending on the payment method you select, information necessary to process your transaction may be provided directly to the applicable payment processor.
Payment providers may also process information for purposes such as payment authorization, transaction security, and fraud prevention.
Marketing
If you have opted in to receive marketing communications, we may use third-party email, SMS, advertising, or marketing platforms to deliver promotional communications and measure their effectiveness.
You may opt out of promotional communications at any time as described in this Privacy Policy.
Analytics and Advertising
We may use third-party analytics and advertising services to understand how visitors interact with our website, measure website traffic, evaluate advertising performance, and improve our products and services.
These services may collect information such as browser type, device information, IP address, pages visited, actions taken on the website, and other information related to website interactions.
10. Affiliates and Business Transfers
Where permitted by applicable law, we may share personal information with affiliated companies or service providers for legitimate business purposes.
In the event of a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or other business transaction involving Pretty Muse, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
11. Updates to Our Privacy Policy
Pretty Muse may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal requirements.
When we make changes, we will update this page and, where appropriate, provide additional notice as required by applicable law.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:
Pretty Muse
Email: support@pretty-muse.com
CONTACT US
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E-Mail: support@pretty-muse.com