Faqs
1. ORDER / PAYMENT
WHAT PAYMENT OPTIONS DO YOU OFFER ONLINE?
We accept payments by credit card, debit card, PayPal, and other payment methods available at checkout. The payment methods available to you may vary depending on your location.
IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?
Yes. We use secure payment processing and industry-standard SSL encryption technology to help protect your personal and payment information.
Your payment information is securely transmitted to our payment provider for authorization and processing. Pretty Muse does not store your complete credit card information on our website.
WAS I CHARGED TWICE?
Your payment should only be charged once for your order.
If you have just placed an order and see two transactions or an additional pending amount on your bank account, one of the entries may be a temporary authorization. This is a common banking practice used to verify that sufficient funds are available and that the payment method is valid.
These temporary authorizations are generally released by the bank within 48-72 hours, although the exact timing depends on your bank or payment provider.
WHY MIGHT MY CREDIT CARD BE REFUSED?
Your card may be declined for several reasons, including:
- Your card may have expired. Please verify that your card is still valid.
- You may have reached your card's spending or credit limit. Contact your bank if necessary.
- Some billing or payment information may have been entered incorrectly.
- Your bank or payment provider may have declined the transaction for security reasons.
- Your browser may have an issue that is preventing checkout from being completed.
If your payment continues to be declined, please verify your information, try another payment method, or contact your bank or payment provider.
2. PROMOTIONS / DISCOUNTS
DO YOU OFFER PROMOTIONS?
Yes. Pretty Muse may offer discounts, promotions, special offers, and seasonal sales from time to time.
The best way to stay informed about current promotions is to check our website, promotional banners, announcement bars, and email communications.
HOW DO I USE A COUPON CODE?
Discount codes can generally be entered during checkout.
Add the products you would like to purchase to your shopping bag and proceed to checkout. During checkout, you will see a field where you can enter your promotional code. Enter the code and apply it to your order.
If the promotion is valid, your order total will automatically update to reflect the discount.
Some promotions may be automatically applied and therefore do not require a coupon code.
CAN I USE MULTIPLE DISCOUNT CODES AT ONE TIME?
Unless otherwise stated in the terms of a specific promotion, only one promotional discount or coupon code may be used per order.
3. ORDER STATUS
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
After successfully completing your purchase, you will receive an order confirmation email containing information about your order.
If you do not receive the confirmation email shortly after placing your order, please check your spam or junk folder first. If you still cannot find it, contact our Customer Service team.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information.
You can use the tracking number provided in the email to follow the progress of your package. If you have an account with Pretty Muse, you may also be able to view your order information by logging into your account.
If you need additional assistance tracking your order, please contact us at support@pretty-muse.com.
I SELECTED THE WRONG SIZE/COLOR/ADDRESS. CAN THE INFORMATION BE CHANGED?
If you need to change information on your order, please contact us as soon as possible.
If your order has not yet been shipped, we may be able to change the size, color, shipping information, or other details depending on the status of the order.
Once an order has been shipped, changes may no longer be possible. In some circumstances, we may be able to contact the carrier to determine whether a change can be made, but this cannot be guaranteed.
If an order is delivered according to the shipping information provided at checkout, but the information was incorrect, the resulting issue may not be considered a product quality problem.
Please carefully review your order information before completing your purchase.
I WOULD LIKE TO CANCEL/RETURN/EXCHANGE MY ORDER. WHAT CAN I DO?
Please contact our Customer Service team at support@pretty-muse.com as soon as possible.
For complete information regarding cancellations, returns, and exchanges, please review our Return Policy.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We are sorry if your order arrives damaged.
If you receive a damaged item, please contact us at support@pretty-muse.com and provide your order number together with clear photographs showing the damage.
We will review the information and, if the issue is determined to have resulted from an error on our part or a product defect, we will work with you to provide an appropriate solution.
Please contact us as soon as possible after receiving your order. Damage reported after the applicable return period may not be eligible for a refund or replacement.
If you selected an incorrect size when placing your order, this is generally not considered a product quality issue. Size exchanges may be available subject to our Return Policy, and the customer may be responsible for return shipping costs.
4. PRODUCT
HOW DO I FIND THE PRODUCTS THAT I NEED?
You can browse Pretty Muse by exploring our product collections or by using the search function on our website.
You can search using terms such as shapewear, bodysuit, waist trainer, tummy control, sculpting, or other product-related keywords.
You can also browse the relevant collection and use the available filters to find products based on your preferences.
I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?
Every pregnancy, delivery, and recovery is different. Shapewear is not a substitute for medical advice, and we recommend speaking with your doctor or healthcare professional before wearing compression garments after childbirth.
If you have had a C-section or experienced any complications during pregnancy or delivery, it is particularly important to obtain professional medical advice before using shapewear.
HOW CAN I FIND THE CORRECT SIZE OF MY PRODUCT?
Each Pretty Muse product page includes a size guide to help you select the appropriate size.
We recommend taking your measurements and comparing them with the size chart provided on the specific product page before placing your order.
If you are unsure which size to choose, please contact us at support@pretty-muse.com and our Customer Service team will be happy to assist you.
I'M IN BETWEEN SIZES. WHAT SHOULD I DO?
We recommend choosing your size based on your actual measurements rather than selecting a smaller size simply to achieve more compression.
Wearing shapewear that is too small may cause unnecessary discomfort and may not provide the intended fit.
Please carefully compare your bust, waist, hip, or other applicable measurements with the size chart provided on each product page.
If you are between sizes or unsure which size is most appropriate, contact us at support@pretty-muse.com before placing your order and we will be happy to help.
5. SHIPPING
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Your total delivery time consists of two stages:
Total Delivery Time = Processing Time + Shipping Time
Orders generally require 1-5 business days to be processed before shipment. Shipping times vary depending on your destination, shipping method, customs clearance, carrier processing, and other circumstances outside of our control.
For the most up-to-date information regarding delivery estimates and available shipping methods, please review our Shipping Policy.
If you selected express shipping and your order significantly exceeds the delivery timeframe stated in our Shipping Policy, please contact us so that we can review the situation.
HOW CAN I FIND OUT WHERE MY PACKAGE IS?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number provided in your shipping confirmation to monitor the progress of your shipment through the carrier's tracking system.
Please keep in mind that tracking information may take some time to become available after the package has been handed to the carrier.
If you are unable to locate your tracking information or need assistance understanding your shipment status, please contact us at support@pretty-muse.com.
MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?
If your tracking information shows that your package has been delivered but you cannot find it, we recommend taking the following steps:
- Check around your property and any areas where the carrier may have left the package.
- Ask family members, neighbors, building reception, or other people who may have accepted the package on your behalf.
- Check whether the carrier left a delivery or attempted-delivery notice.
- Review the tracking information for additional delivery details.
- If the package still cannot be located, contact the carrier directly using your tracking number.
In some cases, carriers may mark a package as delivered shortly before the actual delivery takes place. We recommend allowing until the end of the following business day before taking further action.
If you still cannot locate your package after contacting the carrier, please contact our Customer Service team at support@pretty-muse.com and provide your order and tracking information.
6. DOES PRETTY MUSE PROVIDE WHOLESALE SERVICE?
If you are a wholesaler, retailer, boutique, or business interested in working with Pretty Muse, please contact us at support@pretty-muse.com with information about your business and your wholesale inquiry.
CONTACT US
Shapewear designed to help you feel confident, comfortable, and beautiful every day.
❤️ We're here to assist you!
Mon - Fri: 9am - 5pm UTC
E-Mail: support@pretty-muse.com